Florida legislation · 2026 Regular Session
Florida H1031: Customer Service Callback Queues
Status: Chaptered, May 26, 2026
Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
What the bill says
An act relating to customer service callback queues; amending s. 23.30, F.S.; defining the term "callback queue"; establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner and timeframe; requiring the department to report specified information to the Legislature by a certain date; providing an effective date.
From the enrolled text, March 13, 2026:
An act relating to customer service callback queues; amending s. 23.30, F.S.; defining the term "callback queue"; establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner and timeframe; requiring the department to report specified information to the Legislature by a certain date; providing an effective date. Be It Enacted by the Legislature of the State of Florida: Section 1. Present subsections (5) through (8) of section 23.30, Florida Statutes, are redesignated as subsections (6) through (9), respectively, and a new subsection (5) is added to that section, to read: 23.30 Florida Customer Service Standards Act.-- (5) PILOT PROGRAM.-- (a) As used in this subsection, the term "callback queue" means a system that allows a caller to leave a telephone number at which he or she can be reached at a later time rather than receiving no answer to his or her call or remaining on hold. (b) A pilot program is implemented to require a callback queue to be used by the Department of Commerce in returning words underlined are additions. hb1031 -01-er FLORIDAHOUSEOFREPRESENTATIVES HB 1031, Engrossed 1 2026 Legislature calls from claimants concerning reemployment assistance. (c) All calls must be returned, in the order in which they were received, by …
Sponsors
- Rosenwald, Mitch (D, HD-098) · primary sponsor
- Bartleman, Robin (D, HD-103)
- Cross, Lindsay (D, HD-060)
- Kimberly Daniels (D, HD-014)
- Daniels, Kimberly (D, HD-014)
- Driskell, Fentrice (D, SD-016)
- Eskamani, Anna (D, HD-042)
- Harris, Rita (D, HD-044)
- Hunschofsky, Christine (D, HD-095)
- Joseph, Dotie (D, HD-108)
- López, Johanna (D, HD-043)
- McFarland, Fiona (R, HD-073)
Latest actions
- : Chapter No. 2026-113
- : Approved by Governor
- : Signed by Officers and presented to Governor
- : Ordered engrossed, then enrolled
- : Passed as amended; YEAS 109, NAYS 0
- : Amendment 460890 Concur
- : Added to Senate Message List
- : In Messages
- : Passed as amended; YEAS 38 NAYS 0 -SJ 743
- : Read 3rd time -SJ 743
Votes
- House: H 1031 Filed (March 12, 2026): 109 yea, 0 nay, passed
- Senate: H 1031 Filed (March 10, 2026): 38 yea, 0 nay, passed
- House: H 1031 Filed (February 25, 2026): 114 yea, 0 nay, passed
- House: State Affairs Committee (February 17, 2026): 23 yea, 0 nay, passed
- House: State Affairs Committee (February 17, 2026): 23 yea, 0 nay, passed
- House: Information Technology Budget & Policy Subcommittee (February 12, 2026): 14 yea, 0 nay, passed
Subjects: Rules
Common questions
- What is H1031?
- H1031 is a bill in the Florida Legislature (2026 Regular Session): Customer Service Callback Queues.
- What does H1031 do?
- In its own words: An act relating to customer service callback queues; amending s. 23.30, F.S.; defining the term "callback queue"; establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner and timeframe; requiring the department to report specified information to the Legislature by a certain date; providing an effective date.
- What is the status of H1031?
- Chaptered as of May 26, 2026. Latest action: Chapter No. 2026-113 (May 26, 2026).
- Who sponsored H1031?
- Rosenwald, Mitch (D, HD-098), with 11 co-sponsors.
- Where is the official record for H1031?
- On the Florida Legislature website: https://www.flsenate.gov/Session/Bill/2026/1031
Source: official Florida record. Tracked by Delilah, AI for legislation across all 50 states and Congress.