New York legislation · 2025-2026 General Assembly
New York A7381: Establishes the 2-1-1 essential community services hotline system
Status: Introduced, July 1, 2026
Establishes the 2-1-1 essential community services hotline system; designates the office of children and family services to oversee the hotline system; establishes the availability and scope of information to be provided by the hotline system and requirements of call centers; requires the office of children and family services to collect certain data relating to the hotline system and to make annual reports to the governor and the legislature.
What the bill says
An act to amend the social services law and the mental hygiene law, in relation to the 2-1-1 essential community services hotline system.
From the introduced text, March 25, 2025:
AN ACT to amend the social services law and the mental hygiene law, in relation to the 2-1-1 essential community services hotline system THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEMBLY, DO ENACT AS FOLLOWS: Section 1. The social services law is amended by adding a new article 9 to read as follows: ARTICLE 9 2-1-1 ESSENTIAL COMMUNITY SERVICES HOTLINE SYSTEM SECTION 467. DEFINITIONS. 467-A. OVERSIGHT OF THE 2-1-1 ESSENTIAL COMMUNITY SERVICES HOTLINE SYSTEM. 467-B. AVAILABILITY AND SCOPE OF INFORMATION. 467-C. RESPONSIBILITIES OF 2-1-1 CALL CENTERS. 467-D. REPORTING. § 467. DEFINITIONS. AS USED IN THIS ARTICLE: 1. "2-1-1 ESSENTIAL COMMUNITY SERVICES HOTLINE SYSTEM" OR "2-1-1" MEANS THE THREE DIGIT PHONE NUMBER DESIGNATED BY THE FEDERAL COMMUNICATIONS COMMISSION FOR THE PURPOSE OF CONNECTING INDIVIDUALS AND FAMILIES WITH COMMUNITY RESOURCE AND REFERRAL SERVICES. 2. "2-1-1 CALL CENTER" MEANS A CENTER RECEIVING CALLS FROM 2-1-1 OPERATED BY 2-1-1 NEW YORK, THE NOT-FOR-PROFIT ORGANIZATION DESIGNATED FOR SUCH PURPOSE BY THE PUBLIC SERVICE COMMISSION IN TWO THOUSAND TEN. 3. "COMMUNITY RESOURCE SPECIALIST" MEANS AN INDIVIDUAL EMPLOYED BY A 2-1-1 CALL CENTER, WHO HAS TRAINED IN QUALITY INDICATORS FOR PROFESSIONAL INFORMATION AND REFERRALS AND RECEIVED AN ACCREDITATION FROM INFORM USA, OR ITS SUCCESSOR ORGANIZATION, TO ASSIST INDIVIDUALS WITH HELP FINDING COMMUNITY RESOURCES AND OTHER SERVICE-RELATED NEEDS, EXPLANATION--Matter in ITALICS (underscored) is …
Sponsors
- Donna Lupardo (D, 123) · primary sponsor
- Andrew Hevesi (D, 28)
- Albert Stirpe (D, 127)
- John McDonald (D, 108)
- Sarah Clark (D, 136)
- Marianne Buttenschon (D, 119)
- Jennifer Lunsford (D, 135)
- Jessica Gonzalez-Rojas (D, 34)
- Maryjane Shimsky (D, 92)
- Judy Griffin (D, 21)
- Thomas Schiavoni (D, 1)
- Gabriella Romero (D, 109)
Latest actions
- : ENACTING CLAUSE STRICKEN
- : REFERRED TO SOCIAL SERVICES
- : REFERRED TO SOCIAL SERVICES
Subjects: Social Services Law
Common questions
- What is A7381?
- A7381 is a bill in the New York Legislature (2025-2026 General Assembly): Establishes the 2-1-1 essential community services hotline system.
- What does A7381 do?
- In its own words: An act to amend the social services law and the mental hygiene law, in relation to the 2-1-1 essential community services hotline system.
- What is the status of A7381?
- Introduced as of July 1, 2026. Latest action: ENACTING CLAUSE STRICKEN (July 1, 2026).
- Who sponsored A7381?
- Donna Lupardo (D, 123), with 11 co-sponsors.
- Where is the official record for A7381?
- On the New York Legislature website: https://www.nysenate.gov/legislation/bills/2025/A7381
Source: official New York record. Tracked by Delilah, AI for legislation across all 50 states and Congress.