New York legislation · 2025-2026 General Assembly
New York A11711: Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website
Status: In committee, September 16, 2026
Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
What the bill says
An act to amend the public service law, in relation to requiring gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
From the introduced text, September 16, 2026:
AN ACT to amend the public service law, in relation to requiring gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEMBLY, DO ENACT AS FOLLOWS: Section 1. Paragraph (a) of subdivision 13 of section 65 of the public service law, as amended by chapter 107 of the laws of 2025, is amended to read as follows: (a) Every gas corporation or electric corporation furnishing utility services shall provide the following call center customer assistance receiving inquiries by phone or in writing on: customer financial responsibility; receiving requests to initiate or terminate service; receiving requests for emergency services; PROVIDING INFORMATION ON OUTAGES AND EMERGENCIES; shared metering; determining deposit required or billing rate; receiving meter and service orders and access to meter requests; explaining company rates, regulations, policies, procedures, and common practices; initiating trouble order forms and high bill investigations; inbound and/or outbound handling of payment and other credit arrangements such as obtaining deposits, financial statements and payment plans; collection assistance inquiries and referring customers to social service agencies and other assistance programs. SUCH CALL CENTER SHALL ALWAYS HAVE AVAILABLE IN-PERSON CUSTOMER SERVICE REPRESENTATIVES TO RECEIVE AND RESPOND TO INQUIRIES BY PHONE. This paragraph shall not apply to communications …
Sponsors
- Brian Manktelow (R, 130) · primary sponsor
Latest actions
- : REFERRED TO ENERGY
Subjects: Public Service Law
Common questions
- What is A11711?
- A11711 is a bill in the New York Legislature (2025-2026 General Assembly): Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
- What does A11711 do?
- In its own words: An act to amend the public service law, in relation to requiring gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
- What is the status of A11711?
- In committee as of September 16, 2026. Latest action: REFERRED TO ENERGY (September 16, 2026).
- Who sponsored A11711?
- Brian Manktelow (R, 130).
- Where is the official record for A11711?
- On the New York Legislature website: https://www.nysenate.gov/legislation/bills/2025/A11711
Source: official New York record. Tracked by Delilah, AI for legislation across all 50 states and Congress.